Return Policy

Eligibility for Returns

• Returns are accepted within 30 days of delivery.
• Items must be unused, unwashed, and in original packaging.
• Proof of purchase (order number or confirmation email) is required.

Non-Returnable Items

• Used, worn, or damaged items (unless defective on arrival).
• Items returned without original packaging or missing accessories.
• Gift cards and digital products.

Damaged or Faulty Products

If your item arrives damaged or defective, contact us within 7 days of delivery at shopheatura@gmail.com. Please include photos or a short video — we’ll review and issue a replacement or refund immediately.

Return Shipping Costs

Return shipping costs are the customer’s responsibility unless the item was defective or incorrect. For faulty products, we cover all replacement or return costs.

Refund Processing

• Refunds are issued back to the original payment method.
• Once we receive and inspect the returned item, your refund will be processed within 3–5 business days.
• You’ll receive an email confirmation when your refund has been issued.

Late or Missing Refunds

If you haven’t received your refund yet, please check with your bank or credit card company — processing times vary. If it’s still not showing after 10 business days, email us and we’ll help investigate.

Exchanges

Need a different size or color? We recommend returning your original item for a refund, then placing a new order to ensure the fastest turnaround.

Fulfillment & Warranty

All orders are fulfilled via our verified logistics partners through AutoDS. Every jacket is quality-checked before dispatch to ensure you receive a flawless product.

Need Help?

We’re here to help. Reach us at shopheatura@gmail.com