1. General Information

HEATURA™ is operated under UK jurisdiction. By using our website, you acknowledge that all transactions are processed in GBP (£), and products are fulfilled via verified third-party logistics partners through AutoDS. We reserve the right to update, modify, or discontinue any part of this site without prior notice.

2. Product Information

All product descriptions, images, and specifications are provided in good faith. Minor variations in color, size, or packaging may occur due to lighting or supplier batches. HEATURA™ ensures all products are inspected before shipment for quality and function.

3. Pricing & Payment

• All prices are displayed in GBP (£) and include applicable UK VAT.
• We accept payments via Visa, Mastercard, Amex, PayPal, Apple Pay, Google Pay, and Shopify Secure Checkout.
• All transactions are encrypted and processed securely through our payment providers. We do not store credit card details.

4. Order Processing & Fulfillment

Once an order is placed, it is automatically processed and forwarded to our fulfillment center. Processing time typically takes 1–2 business days. Orders cannot be cancelled once shipped. We partner with AutoDS and verified logistics suppliers to ensure fast, tracked delivery.

5. Shipping & Delivery

• UK Orders: 4–6 business days (tracked standard delivery).
• Europe & International: 6–12 business days (tracked delivery).
• Shipping is free worldwide. Delivery delays may occur during holidays or extreme weather.

6. Returns & Refunds

We offer a 30-Day Risk-Free Guarantee. If you are not fully satisfied, you may return unused products within 30 days of delivery. Items must be in original packaging with proof of purchase. Refunds are processed within 3–5 business days of inspection. For full policy details, please refer to our Return Policy.

7. Warranty

All HEATURA™ products come with a 1-Year Limited Warranty against manufacturing defects. This warranty does not cover wear and tear, misuse, or damage caused by external factors (e.g., water exposure beyond specifications, improper washing, etc.).

8. Limitation of Liability

HEATURA™ is not liable for indirect, incidental, or consequential damages arising from product use, including but not limited to electrical malfunction or misuse of heating functions. Always follow the included safety instructions.

9. Intellectual Property

All branding, product names, logos, text, and media appearing on this website are owned by HEATURA™. Any unauthorized reproduction, distribution, or use of our materials is strictly prohibited.

10. Privacy & Data Security

All customer data is handled in compliance with the UK Data Protection Act 2018 and GDPR. We use encrypted connections (SSL) and trusted third-party services (Shopify, PayPal, AutoDS) for order processing and analytics. For full details, see our Privacy Policy.

11. Dispute Resolution

In the unlikely event of a dispute, HEATURA™ will work with customers to resolve issues promptly. If unresolved, claims will be governed under UK law and handled in accordance with standard consumer arbitration practices.

12. Contact Information

For support or legal queries, contact us at shopheatura@gmail.com. Please include your order number for faster assistance.